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About Rich Kelly

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So far Rich Kelly has created 17 blog entries.

How Hard Are Softphones?

For many companies today, a traditional ‘in-the-office’ workforce is a quickly fading memory.  More than 60% of workers today report working away from the office at least part of the time.  One of the drivers of this change is Hosted VoIP – and within the realm of that technology you’ll find the increasing use of softphones. [...]

Your VoIP Auto Attendant – The Best Receptionist You’ll Ever Have!

I’ve come to think that one of the most under-appreciated features of a hosted VoIP system is the auto attendant – sometimes known as a "virtual receptionist." It will greet callers and route calls consistently, courteously and efficiently at any time of day or night. All types of businesses are realizing the many benefits of this [...]

The Technology of VoIP

Even as Hosted VoIP phone service gains widespread acceptance and adoption rates continue to be strong, I continue to answer questions like “What is VoIP?” and “How does it work?” almost every day. Read on for a brief primer on the technology of VoIP. What is VoIP? VoIP is an acronym – the telecom world is [...]

By |2018-06-04T14:32:53-05:00September 20th, 2016|Categories: Hosted VoIP, Unified Communications|0 Comments

Bandwidth: Do You Have What it Takes?

A lot of folks considering Hosted VoIP for the first time wonder if their bandwidth meets the requirements for a hosted solution.  The concern was more pressing back in the day when high-speed connections were not as readily available and T1s with their 1.544 Mbps were considered fast. But, knowledge is power and it’s still good [...]

By |2018-06-04T14:32:10-05:00August 7th, 2016|Categories: Business Solutions, Hosted VoIP|Tags: , , , , |0 Comments

Avoiding Disaster: Hosted VoIP & Business Continuity

Business continuity, sometimes referred to as disaster recovery, is all about making sure that your business can continue to function even when ‘disasters’ happen.  One of the most critical of functions a business needs to safeguard during such times is their ability to communicate – with customers, suppliers and employees. Hosted VoIP was engineered to protect [...]

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