It's part of human nature to reflect on the past as ‘the good old days.’ Just think. A big snowstorm used to mean sledding with friends, making snow angels, steaming cups of hot chocolate and without a doubt – a welcome day off from school. Today, it just means you’ve got to deal with the hassles [...]
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So far Rich Kelly has created 18 blog entries.
For many companies today, a traditional ‘in-the-office’ workforce is a quickly fading memory. More than 60% of workers today report working away from the office at least part of the time. One of the drivers of this change is Hosted VoIP – and within the realm of that technology you’ll find the increasing use of softphones. [...]
I’ve come to think that one of the most under-appreciated features of a hosted VoIP system is the auto attendant – sometimes known as a "virtual receptionist." It will greet callers and route calls consistently, courteously and efficiently at any time of day or night. All types of businesses are realizing the many benefits of this [...]
Even as Hosted VoIP phone service gains widespread acceptance and adoption rates continue to be strong, I continue to answer questions like “What is VoIP?” and “How does it work?” almost every day. Read on for a brief primer on the technology of VoIP. What is VoIP? VoIP is an acronym – the telecom world is [...]
A lot of folks considering Hosted VoIP for the first time wonder if their bandwidth meets the requirements for a hosted solution. The concern was more pressing back in the day when high-speed connections were not as readily available and T1s with their 1.544 Mbps were considered fast. But, knowledge is power and it’s still good [...]