Call queues are similar to Hunt Groups – but act more like mini-call centers. The queue temporarily holds calls in the cloud when all users assigned to receive such calls are unavailable. Call Queues can provide an automated “answer” with customizable greetings, comfort messages, and hold music for the caller to listen to. Queued calls are routed to an available agent when he/she is no longer on an active call.
Hunt Groups, sometimes called Ring Groups, can ring multiple at once. The group can be configured to ring the added users simultaneously or individually in a specified order. Hung Groups allow you to create virtual departments within your organization.
Office anywhere is a “Fixed Mobile Convergence” feature that provides Simultaneous Ring, Unified Outbound Caller ID, LD and International Deflection, and Fixed Mobile Transfer functionality via the Office Anywhere Portal.
Allows for incoming calls to ring on up to 35 additional Site phones simultaneously for a Premium Station, and 5 additional Site phones for a Standard Station, connecting the first phone to be answered.