Call Center Agent
Guided Tour
6 Lessons
Signing Into Call Center
Guided Tour
Display Pane
Dashboard
Contacts Page
Call Console Pane
Managing Calls
4 Lessons
Placing Calls
Answer
Transfer
Conference Calls
Calling Features
4 Lessons
Select Supervisor To Monitor
Escalate Calls To Supervisor
Managing Speed Dial & Personal Contacts
Disposition Codes
Features & Functions
4 Lessons
Call Notification Settings
Joining Call Centers
ACD States And Settings
Post Call Settings And Wrap Up Timer
Settings
5 Lessons
General
Application
Services
Reports
Plugins
Previous Lesson
Next Module
Disposition Codes
Call Center Agent
Calling Features
Disposition Codes
Previous Lesson
Back to Module
Next Module