SMS Terms

Effective October 5, 2026

1. About this program

These SMS Terms apply to text messages sent by Reynwood Communications of NY-NJ LLC (“Reynwood,” “we,” “us”) to customers and authorized contacts of customers who choose to communicate with us by text. Reynwood uses text messaging to respond to support requests, confirm technician appointments, provide service and maintenance notices, and handle account and billing questions. We do not send marketing or promotional messages through this program.

2. How you opt in

You opt in to receive text messages from Reynwood when you:

• send a text message to one of our support numbers, (732) 924-4000 or (732) 924-4060; or
• ask a Reynwood support representative, by phone or email, to contact you by text about your support request.

By opting in, you agree to receive text messages from Reynwood related to your request, your service, and your account, and you confirm that you are the account holder or authorized user of the mobile number you use. Consent to receive text messages is not a condition of purchasing any Reynwood product or service.

3. Message frequency

Message frequency varies. Most messages are sent in direct response to a request you make, plus related appointment, service, and account updates.

4. Cost

Reynwood does not charge for text messages. Message and data rates may apply according to your mobile carrier plan. Contact your carrier for details.

5. How to opt out

You can stop receiving text messages at any time by replying STOP to any message from us. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After you opt out, we will send one final message confirming that you have been unsubscribed, and you will receive no further text messages from that number unless you opt in again. To opt back in, reply START.

Opting out of text messages does not affect your Reynwood service. You can still reach us by phone or email.

6. How to get help

Reply HELP to any message for assistance. You can also call (800) 747-1704 or email [email protected].

7. Supported carriers

Text messaging is available on major U.S. mobile carriers. Mobile carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed and may be affected by factors outside our control, including your carrier, device, and coverage.

8. Your information and privacy

We use your mobile number and the content of your messages only to respond to you and to provide support, service, and account communications. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information may be shared only with service providers who help us deliver text messages, and only for that purpose. For full details, see our Privacy Policy.

9. What not to send by text

Please do not send passwords, full payment card numbers, bank account numbers, or other sensitive information by text message. For anything involving payment or account security, call Customer Service at (800) 747-1703.

10. Eligibility

You must be at least 18 years old and the account holder or an authorized user of the mobile number you use to participate.

11. Changes to these terms

We may update these SMS Terms from time to time. The effective date at the top of this page shows when they were last changed. Continuing to text with us after an update means you accept the updated terms.

12. Contact us

Reynwood Communications of NY-NJ LLC
1720 NJ-34, Building 2, Suite 11
Wall, NJ 07727
Phone: (800) 747-1704
Email: [email protected]

See also: Privacy Policy · Legal

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