Features2023-08-14T16:16:11-04:00

The Most Powerful Platform – Packed With Features

Discover the most comprehensive set of features in the market today and see how they can streamline your call flow.

Office Anywhere

Converging features like Simultaneous Ring, Unified Outbound Caller ID, and Fixed Mobile Transfer, Office Anywhere lets you take your work line anywhere via the Reynwood Portal.

Business Continuity

In the case of a natural disaster or other instance of loss of service, we will work with you to route all calls to a new number, so you and your business never miss a call.

24/7 Support

We pride ourselves on customer service, and our support team is here whenever you need us. Our team will work with you to solve any issues as soon as they may arise.

Scalability

No matter if you have three employees or three hundred, Reynwood is committed to growing with you. As your business grows, we’ll set up your new employees with a phone and extension.

Voicemail to Email Transcription

Our system will email you a copy of any voicemails you receive, as well as a transcript of the message, so you can save time going through voicemails and get back to what’s important.

Mobility

Using the Reynwood App, clients can unite their desktop phone with their mobile phone under one single business identity so your business line can go anywhere work takes you.

Implementation

No matter if you’re new to VoIP phone service, or you’re an experienced pro, Reynwood can tailor your installation to fit your needs.

High Speed Internet

Is your internet speed not keeping up with your work flow? We can work with you to install high speed internet in select locations

Buffet Style Approach

We believe that clients shouldn’t have to pay for features they won’t use. That’s why we work with you to build a phone service package that has all the features you need (and none that you don’t!)

See What Other Features we Have to Offer

Enables users to have up to ten phone numbers and/or extensions assigned to them.

Configures an analog telephone connected to an Analog Telephone Adaptor (ATA) to automatically call a pre-configured telephone number when taken off the hook.

This Feature enables a user to reject calls from anonymous parties who have explicitly hidden their Caller ID.

Provides your customer a customized greetings menu with various menu options, getting their calls routed to a specific individual or area within your business

Enables a user to allow/not allow users to listen-in your others calls unannounced.

Designates a phone number all calls will route to in case the original number dialed is unreachable.

Provides the ability to monitor the phone status of users within a defined group (for example, busy, idle, do not disturb).

Enables a user to redirect all incoming calls to another phone number.

Enables a user to redirect calls to another destination when an incoming call encounters a busy condition.

Enables a user to redirect calls to another destination when an incoming call is not answered with a specified number of rings.

Enables a user to define criteria that causes certain incoming calls to be redirected to another destination.

This feature includes information such as start date, start time, calling number, called number, caller ID, call duration, and type of call.

Enables a user to place an existing call on hold for an extended period of time, and then retrieve the call to resume conversation.

Enables a user to dial a number when viewing call logs from the call log on a phone, My Phone web portal, or Reynwood client.

Provides an email notification to a user when they receive a phone call meeting specific defined criteria.

Similar to a Hunt Group, Call Queues act like a mini-call center when specific agents are busy on their lines. The queue temporarily holds calls and provides an automated “answer” with customized greetings, comfort messages, and hold music for the caller to listen to. The calls can then be routed to an available agent when they are no longer on an active call.

Enables a user to redial the last number they called by clicking the feature button on their phone or by dialing the call redial feature access code.

Allows users to call the last party that called, whether or not the call was answered by entering a feature access code.

Enables a user to consult with the add-on party before transferring the caller.

Enables a user to transfer a call to another party unannounced without conversation.

Displays the Caller ID information of the waiting party in support of the Call Waiting Feature.

Users can make click-to-dial calls, access contacts, and manage selected Reynwood PBX features directly from a Chrome browser

Enables a user to answer a call directed to another phone in their group by dialing the respective feature access code followed by the extension of the ringing phone.

Enables the user to barge-in on the call if already answered, thereby creating a three-way call.

Allows users to set their station as unavailable so that incoming calls are given a busy treatment.

Allows users to access Contacts and Contact Groups within their organization.

Enables users to dial only the extension number to call other members of their business group, without requiring the called parties full 7 or 10 digit number to be dialed.

Codes that can be entered through the phone keypad to control the configuration of certain features.

Enables a user’s phone profile of phone number, features, and calling plan to be temporarily loaded onto a shared (host) phone.

Sometimes called a Ring Group, Hunt Groups can ring multiple locations simultaneously – or individually in a specific order. Hunt Groups allow you to create virtual departments within your organization.

Provides the calling name and number provided by the caller’s service to the user’s equipment which can be displayed if equipped.

Provides users the ability to receive, store, review, and manage fax messages. Users are notified of new fax messages in the same way that they are notified of new voice messages.

All outgoing calls from user stations will reflect the Main Office Caller ID Number rather than the individual station number.

A solution that allows users to unite their desktop phone with their mobile phone under one single business identity by extending the Reynwood PBX features transparently to a user’s mobile phone.

Allows users to add up to 5 other parties to a call.

This feature allows you to bring your office phone anywhere.  Some features include Simultaneous Ring, Unified Outbound Caller ID, LD and International Deflection, and Fixed Mobile Transfer functionality.

Enables a user to block delivery of his/her identity to the called party.

Allows users to create and manage personal contacts in their web portal.

Allows a user’s phone to ring with a different cadence based on pre-defined criteria.

Allows users to exclude themselves from the group and directory listings visible to other users.

Enables user-to-user intercom service across an enterprise.

Enables telecommuters and mobile workers to use all of their features while working remotely.

Enables a user to define criteria that causes certain incoming calls to be allowed.

Enables an end user subscriber to define criteria that cause certain incoming calls to be blocked.

Enables users to define a “find-me” list of phone numbers that are alerted sequentially for incoming calls that match specified criteria.

Allows for incoming calls to ring on up to 35 additional Site phones simultaneously for a Premium Station, and 5 additional Site phones for a Standard Station, connecting the first phone to be answered.

Enables users to have multiple phones ring simultaneously when any calls are received on their Reynwood phone number.

Allows users to program up to one hundred personal speed dial entries (00 -99) that can be dialed directly from the portal or used on their desk phones.

ATAs supporting T.38 are validated and tested; Analog faxes can be connected to an ATA line associated with a Reynwood PBX station.

Allows users to access their voicemails via multiple options beyond direct phone access.

Allows users to access their voicemails via multiple options beyond direct phone access.

Web tools for Site self-administration and the User Dashboard that allow for easy setup and manipulation of features.

Video Calling is supported between video enabled phones and clients on the same Reynwood system

Allows a user to retrieve and listen to their voicemails and inbound fax messages (if inbound fax configured for that user) via the My Phone dashboard.

Provides a recorded announcement message and the ability for a caller to record a voice message for the called party.

Ring in More Business For Your Business!

Make no mistake. Your communications system isn’t simply a way to conduct business – it’s a way to drive it. Think greater flexibility and efficiency. Think scalability. And think gaining a competitive edge that makes you look better than your top rivals. We’ll help you bring clarity to your technology vision. And then we’ll seamlessly execute it. Our job isn’t done after installation, either. We’re there whenever an issue pops up. No waiting on hold. No excuses. Just our 100% commitment.

Click Here to Get Started!

You’re in good company.

Join the thousands of companies that rely on Reynwood to power their business phone systems.

Reynwood, Inc.
1720 NJ-34, Building 2, Suite 11
Wall, NJ 07727

Reynwood, Inc.
4521 PGA Boulevard, Suite 301
Palm Beach Gardens, FL 33418

Copyright 2023 – Reynwood | All Rights Reserved – legal

Copyright 2023 – Reynwood
All Rights Reserved – legal