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Call Center Agent

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Guided Tour 6 Lessons

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Signing Into Call Center

Call Console Pane

Managing Calls 4 Lessons

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0% Complete 0/4 Steps

Conference Calls

Calling Features 4 Lessons

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Select Supervisor To Monitor

Escalate Calls To Supervisor

Managing Speed Dial & Personal Contacts

Disposition Codes

Features & Functions 4 Lessons

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Call Notification Settings

Joining Call Centers

ACD States And Settings

Post Call Settings And Wrap Up Timer

Settings 5 Lessons

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0% Complete 0/5 Steps

2022-07-29T14:48:21-04:00